Shipping policy

Despatching & Delivery of Customer Orders

All other orders are despatched using 24/48hr road transport service (UK mainland only); offshore services are available including Southern Ireland at extra cost. Road transport deliveries must be signed for on delivery no shipments are left without a signature, should the delivery not be possible at the customers designated delivery address, a card with local contact details will be left by the courier informing the customer that by contacting the local depot a further delivery may be arranged at a more suitable time. Alternatively, the customer may decide to uplift the order from the local courier depot by presenting the delivery card with the relevant consignment shipping number, proof of personal identification will be required for a depot uplift. Following a second unsuccessful delivery the goods will be held at the local depot for 5 days awaiting uplift by the customer, no further deliveries will be attempted by the courier company on behalf of the supplier; failure to uplift by the customer will result on the goods being returned to the supplier.

The delivery charge shown on the customer invoice is only a contribution to the cost of shipping & packing, as stated road transport delivery requires a signature for receipt of your parcel. The customer should make all necessary arrangements to take delivery of any shipment from the supplier, as no carriage charge will be refunded should the goods remain undelivered, following all steps being taken by the supplier to deliver. The risk for the goods supplied to the customer from the supplier passes to the customer in that the customer is responsible for loss, damage or deterioration of the goods from the time and date of the delivery.